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Requirements
We are looking for a technically strong, customer-facing specialist with proven Apple supply chain exposure in materials, die-cutting and assembly within the 3C sector, able to operate as both technical support and a commercial opportunity finder.
Must-have skills and experience:
• 5+ years’ experience in PD/RD and Technical Support (TS) relating to materials, die-cutting and assembly for Apple projects in the 3C field.
• Strong knowledge of materials and die-cut product performance / process.
• Fluent English (able to use English as the working language).
• Strong interpersonal skills – able to work effectively in a multicultural environment.
• Willingness to travel internationally as required.
• Clear thinking with strong market insight, problem-solving ability, and the drive to build deep customer links that translate into opportunities.
• Master’s degree or above, from a top 500 global university, in Mechanical Engineering, Electronic Engineering, Chemical Engineering or Polymer Science.
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Role & Responsibilities
As a Technical Support Specialist, you will provide customer-facing technical support while partnering internally to deliver differentiated materials solutions for strategic accounts.
Your responsibilities will include:
• Providing materials/solutions to customers and delivering technical support to strategic customers.
• Identifying new opportunities within existing accounts, introducing relevant products and services to potential customers, and supporting new customer development.
• Acting as a project manager – coordinating activities between customers and internal teams.
• Collecting competitive intelligence from the market and feeding insights back to internal stakeholders.
• Working closely with internal technical teams / R&D to define unique solutions for each customer.
• Completing other tasks assigned by senior leadership.
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